Swedbank is dependent on the confidence of the bank’s stakeholders, particularly its customers. This confidence is the foundation for the bank’s business activities. Maintaining this confidence and trust from customers and other stakeholders requires respect for personal integrity, confidentiality and security. It is for that reason of the utmost and fundamental significance that personal data concerning our customers is protected from unauthorized access and usage. Personal data are, in addition to relevant legislation, within Swedbank processed only in compliance with internal policies and procedures designed to safeguard customer information. It is also ensured that these principles are considered by business partners involved in providing services to customers on Swedbank's behalf.
As the bank’s employees play a decisive role in contacts with customers they on a daily basis face high demands in terms of ethics and business morals. Swedbank has for that reason its own ethical rules that extend beyond laws and regulations. The bank has also implemented internal guidance and training procedures regarding ethics and ethic related issues.
