Swedbank has been developing technological solutions for banking for more than two decades. From automation and digital banking services to data-driven decision support, technology has long been an important part of how banking services have evolved in line with customer needs. We see AI as the next step in a technological development that has been ongoing for a long time.

AI that makes banking smarter and more secure

Technology is a prerequisite for offering secure, efficient and tailored services to private individuals, small businesses and corporates across Sweden, Estonia, Latvia and Lithuania. Modern AI technology helps Swedbank further develop and improve our services and operations in several areas. It contributes to increased security, helps detect fraud and streamlines our internal processes - which in turn creates more time for us to support our customers.

For you as a customer, this means faster support, better protection against fraud and more relevant services.

Built on responsibility and trust

At Swedbank, we are dedicated to ensuring that our use of AI positively impacts both the environment and society. Therefore, we have developed internal guidelines that align with key regulations like the EU AI Act and GDPR. This guides us in establishing AI practices that are safe, transparent, and responsible.

Learn more about how we handle information on our page about the processing of personal data Privacy Notice (In Swedish).

Learning and accountability across the organisation

We work to ensure the responsible use of AI throughout the organisation and that AI is used responsibly in every part of the business. Employees are encouraged to use modern technology, building confidence in using technology in a responsible way.

This fosters a culture where technology supports people and where innovation is used safely and transparently, contributing to long-term value for our customers and for society.